Terms of Use

Last updated: 21 September 2025

1. Agreement

These Website and Mobile Application Terms of Use (the “Agreement”) govern your access to and use of all websites, mobile websites, and mobile applications owned and operated by Petiole LTD (the “Company”, “we”, “us”, or “our”). This includes, without limitation, the websites and applications available at https://petiolepro.com, https://petioleapp.com, https://petiolex.com, https://petiole.ai, and https://petiole.pro, as well as the Petiole Pro Android app, the Petiole Android app, and the PetioleX Android app (collectively, our “Websites and Mobile Apps”).

The Websites and Mobile Apps are offered subject to your acceptance, without modification, of all the terms and conditions set out here, together with all operating rules, policies, and procedures that we may publish from time to time (including, without limitation, our Privacy Policy, which is incorporated into this Agreement by reference). Please read this Agreement carefully before you begin using the Websites and Mobile Apps.

By accessing, viewing, or using the Websites and Mobile Apps, you agree to be bound by all the terms and conditions of this Agreement. You enter into this Agreement of your own free will, and you confirm that you are of competent age and sound mind and are otherwise fully capable and qualified to be bound by it.

We may revise and update this Agreement from time to time at our sole discretion and without notice. All changes take effect immediately once posted and apply to all access to and use of the Websites and Mobile Apps from that point onward. Your continued use of the Websites and Mobile Apps after a revised Agreement is posted means that you accept and agree to the changes. Please check this page periodically so that you are aware of any updates, as they are binding on you.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT, YOU MUST STOP USING THE WEBSITES AND MOBILE APPS AND ALL OF THEIR CONTENT. IF YOU HAVE INSTALLED A COMPANY PRODUCT OR APPLICATION ON ANY COMPUTER OR MOBILE DEVICE, YOU MUST DELETE IT FROM THAT DEVICE AND STOP USING THE SOFTWARE.

Notice to California Residents

If you are a California resident, California law may give you additional rights regarding our use of your personal information. For example, California’s “Shine the Light” law (Civil Code Section 1798.83) permits California residents who use our Websites and Mobile Apps to request certain information about our disclosure of personal information to third parties for those parties’ direct marketing purposes. Under California Civil Code Section 1789.3, you may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210, to resolve a complaint or to obtain further information.

You may have additional rights under the California Consumer Privacy Act of 2018 (CCPA), including the right to know what personal information we collect about you, the right to request that certain information be corrected or deleted, the right to opt out of the sale of your information (note that the Company does not sell your information), and the right not to be discriminated against for exercising these rights. To make any request relating to your California rights, please contact us in writing or by email using the contact details in Section 26 below.

2. Access and Account Security

We reserve the right to withdraw or amend the Websites and Mobile Apps, and any service or material we provide through them, at our sole discretion and without notice. We will not be liable if, for any reason, all or any part of the Websites and Mobile Apps is unavailable at any time or for any period. From time to time, we may restrict access to some or all of the Websites and Mobile Apps, including to registered users.

You are responsible for:

  • making all arrangements necessary for you to access the Websites and Mobile Apps; and
  • ensuring that everyone who accesses the Websites and Mobile Apps through your internet connection is aware of, and complies with, this Agreement.

To access the Websites and Mobile Apps, or some of the resources they offer, you may be asked to provide registration details or other information. It is a condition of your use of the Websites and Mobile Apps that all information you provide is correct, current, and complete. You agree that all information you provide when registering, or otherwise (including through any interactive features), is governed by our Privacy Policy, and you consent to all actions we take with respect to your information that are consistent with our Privacy Policy.

We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time and at our sole discretion for any reason or no reason, including where, in our opinion, you have breached any provision of this Agreement.

3. Intellectual Property Rights

(a) Licence

The Company grants you, and you accept, a limited, non-transferable, revocable licence to access and make personal use of the Websites and Mobile Apps. You may not download, modify, alter, adjust, change, or amend the Websites and Mobile Apps in any way. This licence does not include any right to:

  • resell or commercially use the Websites and Mobile Apps or their contents;
  • collect or use any content, postings, viewable materials, listings, or descriptions;
  • make any derivative use of the Websites and Mobile Apps or their contents;
  • download or copy information for the benefit of another merchant;
  • use any data mining, web scraping, robots, spiders, web crawlers, offline readers, or similar data-gathering and extraction tools;
  • reproduce, duplicate, copy, sell, resell, sublicense, or otherwise exploit the Websites and Mobile Apps or any part of them; or
  • frame, or use framing techniques to enclose, any trademark, logo, or other proprietary information (including images, text, page layout, or forms) of the Company.

Any unauthorised use terminates the permission or licence granted in this Agreement.

(b) Copyrights

All content (other than profile information you provide and any material you or other users post), as well as the compilation of that content and the software included or used on the Websites and Mobile Apps — such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations — is the property of the Company or its content suppliers and is protected by United Kingdom and international copyright laws. You agree not to make any use of the copyrighted material or content appearing on the Websites and Mobile Apps without the Company’s express prior written permission.

You also agree not to:

  • use any meta tags or other “hidden text” that incorporates the Company’s name or trademarks;
  • reverse engineer, decipher, decompile, or otherwise derive any source code, underlying algorithms, or ideas from any part of the Websites and Mobile Apps;
  • use the Websites and Mobile Apps in any way that could disable, overburden, damage, or impair them, or interfere with any other party’s use of them, including their ability to engage in real-time activities;
  • use any device, software, or routine that interferes with the proper working of the Websites and Mobile Apps;
  • introduce any viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material;
  • attempt to gain unauthorised access to, interfere with, damage, or disrupt any part of the Websites and Mobile Apps, the server on which they are stored, or any server, computer, or database connected to them;
  • attack the Websites and Mobile Apps by means of a denial-of-service or distributed denial-of-service attack;
  • otherwise attempt to interfere with the proper working of the Websites and Mobile Apps; or
  • engage in any use that the Company considers unacceptable at its sole discretion. Unacceptable uses include, but are not limited to, using the Websites and Mobile Apps as a substitute for a file-transfer system without a computer-vision use case, uploading inappropriate content (including, without limitation, nudity), and performing excessive downloads with malicious intent.

(c) Trademarks

The Company’s trademarks, identified on the Websites and Mobile Apps with a ™ or ® symbol, are the exclusive property of the Company. All other trademarks that appear on the Websites and Mobile Apps and are not owned by the Company are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company. You agree not to make any use of the trademarks appearing on the Websites and Mobile Apps without the Company’s express written permission.

4. Prohibited Uses

You may use the Websites and Mobile Apps only for lawful purposes and in accordance with this Agreement and the Privacy Policy. You agree not to use the Websites and Mobile Apps:

  • in any way that breaches any applicable local, national, or international law or regulation (including, without limitation, any laws governing the export of data or software to and from the UK or other countries);
  • to exploit or harm, or attempt to exploit or harm, minors in any way — for example, by exposing them to inappropriate content or asking for personally identifiable information;
  • to send, knowingly receive, upload, download, use, or re-use any material that does not comply with this Agreement;
  • to transmit, or arrange to send, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any similar solicitation;
  • to impersonate or attempt to impersonate the Company, a Company employee or agent, another user, or any other person or entity (including, without limitation, by using email addresses or names associated with any of them); or
  • to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Websites and Mobile Apps, or that, as determined by us, may harm the Company or its users or expose them to liability.

5. Personal Information

The Company may use electronic means of capturing and using information, such as cookies, domain-name and host capture, browser-software capture, IP-address capture, and similar technologies. The Company reserves the right to collect and use such information in accordance with this Agreement and our Privacy Policy. If you actively submit personal information to the Company, we will use commercially reasonable efforts to safeguard and protect that information and to use it only for the intended purposes. However:

YOU ACKNOWLEDGE THAT YOU SUBMIT PERSONAL INFORMATION AT YOUR OWN RISK, AND YOU WAIVE ALL WARRANTIES AND LIMIT ALL LIABILITY ASSOCIATED WITH SUCH INFORMATION TO THE FULLEST EXTENT PERMITTED UNDER THE LAW.

6. Disclaimer of Warranties; Limitation of Liability

THE WEBSITES AND MOBILE APPS ARE PROVIDED “AS IS”. WE MAKE NO WARRANTY OF ANY KIND WITH REGARD TO THE PRODUCTS, CONTENT, SOFTWARE, INFORMATION, OR SERVICES PROVIDED HEREIN. ALL SUCH EXPRESS OR IMPLIED WARRANTIES ARE EXPRESSLY WAIVED TO THE FULLEST EXTENT ALLOWED BY LAW, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES OF MERCHANTABILITY. WE DO NOT WARRANT THAT THE WEBSITES AND MOBILE APPS ARE FREE FROM COMPUTER VIRUSES OR OTHER HARMFUL ELECTRONIC OBJECTS AND COMPONENTS. WE WILL NOT BE LIABLE TO YOU FOR ANY DAMAGES OF ANY KIND ARISING OUT OF THE USE OF THE WEBSITES AND MOBILE APPS, INCLUDING, WITHOUT LIMITATION, PUNITIVE, DIRECT, INDIRECT, INCIDENTAL, AND CONSEQUENTIAL DAMAGES. AS TO THE OPERATION OF THE WEBSITES AND MOBILE APPS, OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THEM, YOU EXPRESSLY AGREE THAT YOUR USE IS AT YOUR SOLE RISK. YOU UNDERSTAND THAT WHEN USING THE WEBSITES AND MOBILE APPS YOU MAY BE EXPOSED TO MATERIAL THAT IS INACCURATE, OFFENSIVE, INDECENT, OR OBJECTIONABLE TO YOU. THE COMPANY IS NOT RESPONSIBLE FOR ANY OF THE FOREGOING, NOR FOR THE ACCURACY, USEFULNESS, SAFETY, OR INTELLECTUAL PROPERTY RIGHTS OF OR RELATING TO YOUR SUBMISSIONS. YOU AGREE TO WAIVE ANY AND ALL LEGAL OR EQUITABLE RIGHTS OR REMEDIES THAT YOU MAY HAVE AGAINST THE COMPANY IN THIS RESPECT.
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE WEBSITES AND MOBILE APPS, ANY WEBSITES LINKED TO THEM, OR ANY CONTENT ON THE WEBSITES AND MOBILE APPS OR SUCH OTHER WEBSITES. THIS INCLUDES ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND LOSS OF DATA, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Decision-support only. Features that generate insights or predictions (including AI and machine-learning outputs) are informational, may be probabilistic, and can contain errors. They are not agronomic, legal, medical, or safety advice. Do not rely on these outputs as the sole basis for safety-critical or regulatory-critical decisions; always apply professional judgement and field verification.

7. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns, from and against any claims, liabilities, damages, demands, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your breach of this Agreement, your violation of any law or the rights of any third party, or your use of the Websites and Mobile Apps. This includes, but is not limited to, your use of the content, services, and products of the Websites and Mobile Apps other than as expressly authorised in this Agreement, and your use of any information obtained from the Websites and Mobile Apps.

8. Applicable Law

By using the Websites and Mobile Apps, you agree that any dispute concerning or arising from this Agreement, or your use of the Websites and Mobile Apps, will be governed by English law. You consent to the personal jurisdiction of the courts of England for the resolution of all such disputes.

9. Amendment

The Company reserves the right to amend this Agreement at any time by posting the amended version on the Websites and Mobile Apps. Your continued use of the Websites and Mobile Apps after an amendment is posted is deemed to be your agreement to be bound by that amendment.

10. Limitations on Actions

YOU AGREE THAT ANY CAUSE OF ACTION THAT MAY ARISE FROM YOUR USE OF THE WEBSITES AND MOBILE APPS, OR FROM ENTERING INTO THIS AGREEMENT, MUST BE COMMENCED WITHIN ONE (1) YEAR FROM THE DATE THE CAUSE OF ACTION ACCRUES. OTHERWISE, YOU WAIVE ALL RIGHT TO BRING SUCH A CAUSE OF ACTION, AND IT IS FOREVER BARRED AND DISCHARGED.

11. Transferability

You agree that your rights and obligations under this Agreement may not be transferred, assigned, licensed, or otherwise alienated without the Company’s express written permission, which may be withheld for any reason.

14. Privacy Policy

You agree to be bound by our Privacy Policy, which is incorporated into this Agreement by reference as if fully set out here.

15. Ability to Accept These Terms

(a) Age of Access

The Websites and Mobile Apps are offered and available only to users who are 18 years of age or older. You confirm that you are either 18 or older, or an emancipated minor, or that you have legal parental or guardian consent, and that you are fully able and competent to enter into and comply with the terms, conditions, obligations, affirmations, representations, and warranties set out in this Agreement. If you are under 18, you must not access or use the Websites and Mobile Apps.

(b) Children Under the Age of 13

Without limiting the above, the Websites and Mobile Apps are not intended for children under 13 years of age, and no one under 13 may provide any information to or on them. We do not knowingly collect personal information from children under 13. If you are under 13, do not use, register on, or provide any information through the Websites and Mobile Apps or any of their features, make any purchases, use any interactive or public comment features, or provide any information about yourself to us. If we learn that we have collected or received personal information from a child under 13 without verified parental or guardian consent, we will delete it. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

16. Your Account; Payment

If you create an account on the Websites and Mobile Apps, you are responsible for maintaining its security, and you are fully responsible for all activities that occur under it. You must notify the Company immediately of any unauthorised use of your account or any other breach of security.

THE COMPANY IS NOT LIABLE FOR ANY ACTS OR OMISSIONS BY YOU, INCLUDING ANY DAMAGES OF ANY KIND INCURRED AS A RESULT OF SUCH ACTS OR OMISSIONS.

Payment

If you choose to create an account on the Websites and Mobile Apps, you agree to the following:

  • We may use a third-party payment provider (for example, the Google Play Store) to process payment for the services. You are bound by that provider’s applicable terms of use and privacy policy, and the Company is not liable to you or anyone else for any damages relating to the use of a third-party provider for payment processing.
  • You will meet any payment obligations, and you consent to our storing your payment information.
  • Fees and taxes may be added to our prices. Your purchase may also be subject to foreign-exchange fees or to price differences based on location (for example, due to exchange rates).
  • If you purchase a subscription, it auto-renews at the end of each term unless you cancel. You can cancel at any time, effective at the end of the current period, via Google Play → Payments & subscriptions → Subscriptions, or by contacting [email protected] with your account email. We will confirm cancellation without undue delay.
  • We may change prices on renewal. We will notify you in advance and give you a chance to cancel before the changes take effect. Where required by law, we provide easy, no-friction cancellation through the same channel you used to sign up.

EU and UK consumers usually have a 14-day right to withdraw from online purchases. When you ask us to start supplying digital content immediately (for example, by downloading or unlocking features), you consent to immediate supply and acknowledge that you lose the right to withdraw once delivery starts, except where non-waivable rights apply.

App-store terms. If you obtained the app through a third-party store (for example, Google Play), that store’s terms, refund rules, and billing rules may also apply. If there is a conflict between those terms and this Agreement regarding billing, cancellations, or refunds, the store’s terms govern for that purchase.

17. Responsibility of Website Visitors and Mobile App Users

The Company has not reviewed, and cannot review, all of the material (including links to computer software) posted to the Websites and Mobile Apps by users, and so cannot be responsible for that material’s content, use, or effects. By operating the Websites and Mobile Apps, the Company does not represent or imply that it endorses any material posted there, or that it believes such material to be accurate, useful, or harmless. You are responsible for taking any precautions necessary to protect yourself and your computer systems from Technologically Harmful Content. The Websites and Mobile Apps may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. They may also contain material that violates the privacy or publicity rights, or infringes the intellectual property or other proprietary rights, of third parties, or the downloading, copying, or use of which is subject to additional terms and conditions, whether stated or unstated.

THE COMPANY DISCLAIMS ANY RESPONSIBILITY FOR ANY HARM RESULTING FROM THE USE BY VISITORS OR USERS OF THE WEBSITES AND MOBILE APPS, OR FROM ANY DOWNLOADING BY THOSE VISITORS OR USERS OF CONTENT POSTED THERE.

18. Security

You are solely responsible for the data you provide to the Websites and Mobile Apps, including its accuracy and security. If the Company becomes aware of a security breach involving the unauthorised access of your data through the Websites and Mobile Apps — where the breach did not originate with you — the Company will notify you without undue delay, where legally required, after becoming aware of it. We may provide this notice by email or by letter sent by regular mail to the contact details you have on file with the Company, or otherwise in accordance with applicable law. The Company is not responsible for any damages relating to the improper use of data or the breach of these security provisions.

Connected products and updates. If you use our devices or device-linked services, you: (i) are responsible for their proper installation, maintenance, and safe operation; (ii) authorise us to provide firmware and app updates (including security fixes) that may change functionality; and (iii) acknowledge that any network or connectivity charges are yours. We may provide interfaces to export or share device-generated data as required by applicable law.

To the maximum extent permitted by law, our aggregate liability for all claims relating to the services in any 12-month period is limited to the greater of (a) £10 or (b) the fees you paid us for the services during that period. This cap does not limit any liability we cannot exclude by law (for example, fraud, or death or personal injury caused by negligence).

19. Intellectual Property

This Agreement does not transfer any Company or third-party intellectual property from the Company to you, and all right, title, and interest in and to such property remains (as between the parties) solely with the Company. Any trademarks, service marks, graphics, and logos used in connection with the Websites and Mobile Apps may be the trademarks of the Company or of third parties. Your use of the Websites and Mobile Apps grants you no right or licence to reproduce or otherwise use any Company or third-party trademarks.

20. Personal Health Information / HIPAA & Illinois Biometric Privacy Act Restrictions

You are prohibited from uploading to the Websites and Mobile Apps any User Content that is considered protected health information (PHI) under the Health Insurance Portability and Accountability Act of 1996, as amended (HIPAA). You are also prohibited from uploading any User Content that is considered biometric information under the Illinois Biometric Information Privacy Act (BIPA). You are solely responsible for any breach of this provision. In addition to, and without limiting, any other indemnification rights under this Agreement, if any User Content violates HIPAA or BIPA and a third-party claim is asserted against the Company, you must indemnify and hold the Company harmless as set out in Section 7 above.

21. Termination

The Company may terminate your access to all or any part of the Websites and Mobile Apps at any time, with or without cause and with or without notice, effective immediately. If you wish to terminate this Agreement or your account (if you have one), you may simply stop using the Websites and Mobile Apps. All provisions of this Agreement that by their nature should survive termination will do so, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

22. Your Representations and Warranties; User Content

(a) General Representations and Warranties

You represent and warrant that (i) your use of the Websites and Mobile Apps will be in strict accordance with the Company’s Privacy Policy, this Agreement, and all applicable laws and regulations (including, without limitation, any local laws or regulations in Iowa regarding online conduct and acceptable content, and all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside); and (ii) your use of the Websites and Mobile Apps will not infringe or misappropriate the intellectual property rights of any third party.

(b) User Content; Additional Representations and Warranties

You retain all ownership rights in any content, information, or materials you post, submit, publish, display, or transmit on the Websites and Mobile Apps, or to other users or other people (collectively, “User Content”).

YOU ASSUME ALL DUTIES AND OBLIGATIONS WITH RESPECT TO, AND ARE SOLELY RESPONSIBLE FOR, COMPLIANCE WITH THE PRIVACY LAWS GOVERNING ANY PERSONAL DATA CONTAINED IN YOUR USER CONTENT ON THE WEBSITES AND MOBILE APPS.

In addition to, and without limiting, the above, you represent and warrant that (i) all information, including any personally identifiable information, that you upload to the Websites and Mobile Apps (the “Personal Data”) has been obtained by you in compliance with all applicable privacy laws and regulations; and (ii) you have obtained all required permissions and consents to upload such Personal Data and for the Company to receive and process it in accordance with this Agreement and the Privacy Policy. In addition to, and without limiting, any other indemnification rights under this Agreement, if any law or regulation is violated in relation to the Personal Data and a third-party claim is asserted against the Company, you must indemnify and hold the Company harmless as set out in Section 7 above. Unless otherwise specified, Petiole may use a user’s name, logo, and marks (including marks on user properties) to identify that user as a Petiole user on Petiole’s website and in other marketing materials.

23. Compliance with Laws

You represent and warrant that your use of the Websites and Mobile Apps complies with all applicable laws and regulations. You represent that you are not located in, under the control of, or a national or resident of, any country or a person subject to sanctions or export restrictions. You agree not to access or use the services in violation of any export, re-export, or sanctions laws that apply to you.

24. No Endorsement

No reference to any third party, or to any third-party product or service, will in any event be construed as our approval or endorsement of that third party or of any product or service it provides.

25. Communication

You may opt out of receiving any Company communications at any time by following the opt-out instructions in any communication you have received. You may also opt out of certain communications by managing your electronic communication preferences through your user account (if applicable), or by contacting us using the details in Section 26 below.

26. Contact Information

Any feedback, comments, requests for technical support, or other communications relating to the Websites and Mobile Apps should be directed to:

Petiole LTD
Attn: Maryna Kuzmenko
85 Great Portland Street (First Floor)
London, W1W 7LT, England, United Kingdom
Email: [email protected]